Chatbots – Opportunities for retailers in eCommerce and at the POS
Today, technology is evolving so fast that many retailers find it difficult to stay at the forefront of innovation. Chatbots, mobile payment, order-in-store - it soon seems as if new technologies are being added...
Media Days 2017 – Innovation-Profiling – Crime Scene “Future” (Keynote)
Companies are facing new challenges. Innovation-Profiling helps them to identify trends and technical innovations at an early stage.
Tools for chatbot development – an overview
Thanks to Microsoft, Slack and Facebook's efforts, as well as Facebook's decision to integrate chatbot capabilities into their Messenger, we experienced an unprecedented hype for the smart bots in 2016. The use of artificial...
Our digital life – a digina story
Digital services and devices are changing our lives more and more. On one day alone, we generate 2.5 trillion bytes and I suspect that this number has become obsolete again at this moment while...
Customer needs in digital retail – after-sales
The after-sales phase is a central phase for the retail to ensure long-term customer loyalty. The perception that the consumer has in this section of his shopping has had a fundamental impact on his...